Refund Policy

Effective Date: September 13, 2026

HUSAY uses a prepaid credit system. Credits are added to the Google account associated with the purchase and can be used for supported HUSAY tools and actions.

Purchased Credits

HUSAY Credits are digital usage credits.

Once purchased credits have been successfully added to your HUSAY account, they are generally non-refundable and cannot be redeemed, withdrawn, or exchanged for cash.

Unused credits may remain in your account for future use, subject to the HUSAY Terms of Service.

Please Check Your Google Account Before Paying

HUSAY Credits are added to the Google account associated with the purchase.

If you use multiple Google accounts, make sure you are signed in with the same account you use with HUSAY before completing payment.

Credits are normally tied to the account they were purchased for.

If you accidentally purchase credits for the wrong Google account, contact HUSAY before using the credits so the situation can be reviewed. A transfer or refund is not guaranteed.

Failed HUSAY Actions

If credits are deducted but an action fails because of a verified HUSAY system error, contact support.

If the issue is confirmed, eligible credits may be restored to your HUSAY balance.

A credit restoration is normally provided as HUSAY Credits rather than a cash refund.

User Errors

Credits are generally not refundable when an action successfully runs but the result is affected by user choices or inputs, including:

  • selecting the wrong Google account or property;

  • choosing an incorrect date range;

  • entering incorrect information;

  • selecting the wrong settings;

  • using incomplete or inaccurate source data; or

  • running an action unintentionally.

Users are responsible for reviewing their selections before running a credit-based action.

Duplicate or Incorrect Charges

If you believe you were charged more than once for the same purchase or there is another billing error, contact HUSAY with the relevant transaction details so the payment can be reviewed.

Confirmed billing errors will be corrected as appropriate.

When a Refund May Be Available

A refund may be provided where required by applicable law or where HUSAY is unable to provide the purchased credits or service as described.

Nothing in this Refund Policy removes any consumer right or remedy that cannot legally be excluded.

Payment Processor Refunds

Payments may be processed through a third-party payment provider.

Approved refunds, when applicable, may be returned through the original payment method and may be subject to the processing time of the payment provider.

Contact

For billing, credit, or refund concerns, contact HUSAY through the support or Contact Us option on the HUSAY website.

Please include the Google account associated with the purchase and any relevant transaction information.

Do not send passwords or authentication credentials.